Refund Policy - the basics

Anah'Elle & Co makes every effort to ensure that product descriptions, pricing, and availability are accurate and up-to-date. However,  Anah'Elle & Co  do not guarantee that all information is error-free, complete, or current.  Anah'Elle & Co reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice.

 Anah'Elle & Co shall not be held liable for:

• Any direct or indirect losses, damages, or inconveniences arising from the use of or inability to use the website.

• Shipping delays or order issues caused by third-party carriers, incorrect address information, or customs delays.

• Product misuse or failure to follow instructions.

• Any issues related to third-party services or links provided on our website.

All products and services are provided “as is” and “as available” without any warranties, express or implied. It is your responsibility to ensure that any products, services, or information available through this site meet your specific requirements.

By using this website, you accept full responsibility for compliance with local laws and regulations related to product use and online purchases.

If you do not agree with any part of this disclaimer, you should not use our website or purchase our products.

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1. No refunds for personalised goods:
   Once an order is confirmed or production begins, personalised or bespoke items are non-refundable.

2. Faulty or misdescribed items are exempt:
   Anah' Elle & Co legally entitled to a repair, replacement, or refund if an item is faulty, unsafe, or not as described under the Consumer Rights Act 2015.

3. No cooling-off period applies:
   The 14‑day distance-selling cancellation right does not apply to personalised items, but rights for faulty goods still do.

4. To report a fault:

   • Contact us within 30 days of delivery with your order number and photos.

   • Anah' Elle & Co will respond within 5 working days.

5. Fault remedies:
   Anah'Elle & Co offer repair, replacement, or a full refund within 14 days of receiving the item .

6. Returns:
   Anah' Elle & Co do not cover return postage for faulty items.

7. Proof of purchase required:
   Anah' Elle & Co need your order confirmation or receipt to process any claim.

8. Policy visibility:
   This policy is clearly shown at checkout, on product pages, in confirmation emails, and in our Terms & Conditions. Placing an order confirms your acceptance .